Recognised as the Islands premier providers of specialist treatments and construction services to domestic and commercial property owners and the construction industry.
Tower was established in 1990 and has operated successfully across the Channel Islands delivering specialist office refurbishment and construction services to the commercial and domestic markets ever since. Our workforce has a proven track record in delivering projects on time and within agreed budgets ensuring client and end user satisfaction is achieved.
Undertaking a wide scope of projects from small-to-large, easy to complex, Tower Shopfitting & Construction Ltd has the infrastructure and support services to cater for all eventualities. In conjunction with our strategic partners we are able to provide a holistic one stop shop for our clients removing the need for them to become involved with the micro management of projects by coordinating numerous different trades and ensuring that all timelines are met is crucial to the success of a project.
We provide the same level of attention to large and small projects. We can assist with all elements of your project from concept to delivery, including budgeting, statutory approvals and move management. We have a wealth of experience of the careful phasing of works within occupied buildings to minimise any impact of our works on your staff and visitors. A close relationship with key multinational manufacturers and providers allows us to offer comprehensive and economical solutions to any shopfitting requirements. Our access to bespoke furniture manufacturing services can create unique counters and reception desks to suit your exact requirements.
Often a client is presented with a large unexpected invoice at the end of a project, we pride ourselves on our ability to offer cost effective solution’s for most types of work and in providing accurate forecasting and reporting of budgets to ensure that doesn’t happen. Having excellent relationships with our clients, providing regular communication to ensure project updates and the impacts of our works are fully understood, is critical to our success.
Our commitment to you
At Tower we value customer care above all else.
To this end we have created this customer care policy which we strictly adhere to:
Deal with customers honestly, fairly and politely.
Be trustworthy and reliable and respect confidentiality.
Consider the customer’s needs and environment and provide the appropriate care.
Keep appointments on time and respond quickly and in a helpful manner.
Arrive and finish at the agreed times.
Look professional, wearing the appropriate clothing, which should always be clean and presentable.
Always be efficient and effective to ensure best value for the customer.
Always deliver what we say we will, with minimum disruption.
Meet our deadlines and keep the customer informed of progress.
When we cannot provide exactly what someone wants, be innovative and suggest alternatives.
Apologise if things go wrong and do our best to put things right.
Listen to feedback, act on it and respond.
Minimise disruption to the customer through regular liaison.
Keep customers informed of new and improved services available.
Site Safety is paramount signage and barriers erected where necessary to ensure safety for workers, occupants, the client’s staff and any visitors.
Construction Manager and Site Supervisor to consider the environmental and customer impact during construction of the scheme including air pollution, water pollution, waste, noise, traffic, vibration and damage to the environment.
Site Supervisor to ensure that sites are kept as tidy as is possible, leaving them tidy at the end of the day by disposing of rubbish correctly.
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